Refund Policy – Watches Garage

Watches Garage Refund and Return Policy

At Watches Garage, we strive to ensure that every customer is fully satisfied with their purchase. If, for any reason, you are not completely happy with your order, we are here to help.

This Refund and Return Policy outlines the conditions under which you may return products and receive a refund, as well as the process for doing so. We comply with all applicable consumer protection laws to ensure your rights are fully respected.

1. Returns

You may return an item purchased from Watches Garage within 14 days of delivery, provided that the product is in its original condition, unworn, and in the original packaging. This includes all accessories, manuals, and documents that came with the product.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Proof of purchase or receipt is required.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.

Refund Method: All refunds will be processed to the original form of payment (credit card, PayPal, etc.).
Processing Time: Refunds are typically processed within 5 business days after the return is received and inspected.

Non-Refundable Items:

Certain items may not be eligible for returns or refunds, including:

Gift cards
Items marked as “Final Sale” or “Clearance”
Customized or personalized products

3. Exchanges

If your item is defective or damaged, you may be eligible for an exchange. Please contact our customer support team at contact@watchesgarage.com within 3 days of receiving the product, and we will work with you to resolve the issue.

4. Return Shipping

You are responsible for paying the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Exceptions

We reserve the right to refuse returns or refunds in the following circumstances:

Items returned outside the stated return window.
Items that have been used, altered, or damaged by the customer.

6. Legal Compliance

Watches Garage complies with all applicable consumer protection laws, including those governing product returns and refunds. This Refund and Return Policy does not affect your statutory rights, and if any portion of this policy conflicts with local consumer law, we will adhere to those legal requirements.

7. Contact Us

If you have any questions about this Refund and Return Policy or need assistance with your return or refund, please contact our customer service team:

Email: contact@watchesgarage.com